Frequently Asked Questions

General Questions

A laboratory test is a health screening service that can determine many things about your health that may otherwise go undetected. The tests that you order are the same medically accepted lab tests ordered by physicians. A small sample of your blood is tested by a fully accredited Medical Reference Laboratory, and then analyzed for the tests that have been requested by you or your doctor.

Why are these tests useful?

A regular physical examination helps to determine your level of health that a doctor can see, hear, or touch, such as vision, hearing, weight, respiratory functions, etc. A laboratory test provides additional information about your health that cannot be measured in such a way. Test results keep you and your doctor informed about health issues that may otherwise be overlooked.

Will my insurance pay for this test?

HealthCheckUSA does not accept insurance claims. However, some insurance plans will reimburse you if it is written in the plan as a preventive coverage with no doctor's script. Other insurance plans will reimburse you if you have a doctor's written script. Although HealthCheckUSA does not bill insurance directly, we can provide you an itemized statement with corresponding CPT codes if you care to submit the testing directly for insurance reimbursement. Call your insurance company's toll-free number to find out in advance. Please note: HealthCheckUSA does not guarantee that your respective insurance company will reimburse for testing.

Are these test covered by Medicare/Medicaid?

No. Only the laboratory that performs the analysis can be reimbursed by Medicare. If you are a Medicare patient you must have a doctor's order, your doctor must have a Medicare number, and your doctor must provide a diagnostic code accepted by Medicare.

I am healthy - why do I need a test?

Knowledge of your blood's chemistry is your best defense against degenerative disease. A simple blood test can indicate what is happening long before any symptoms of disease occur. Similar to a warning indicator on your automobile, your blood profile is one of the best warning indicators now known to medicine. When blood tests reveal abnormalities, it is urgent to reverse the warnings as quickly as possible to avert the danger of degenerative disease. Even a test result that is normal is useful: not only does it help to rule out potential problem areas, it establishes a baseline of normal ranges against which future tests can be monitored. When you understand these tests and the role blood plays in your body, you can keep your test values within normal ranges through diet, exercise, and proper nutrition. When you visit your physician, a history of laboratory reports that you have kept can often provide the clue to a proper diagnosis.

Are these tests accurate?

Yes - a fully accredited Medical Reference Laboratory analyzes all test results.

Which are some of the more popular tests?

Our most popular test for first-time clients is the Super Chemistry Heart + Thyroid + Ferritin. This test establishes a comprehensive foundation of all aspects of your health, upon which future tests can be measured. Once this baseline has been established, many clients use the Super Chemistry as a regular check of progress, and to monitor the effects of a change in diet, exercise, or lifestyle.

Do I need to fast before taking a test?

To ensure absolute accuracy, a 10 - 12 hour fast is recommended. Black coffee and water are permitted during your period of fast. All medications should be taken as usual.

Will I be able to understand the results of my test?

Yes - all test results include reference ranges and abnormalities found. A detailed explanation of each test can be viewed on this web site. Click here to view test result explanations. For further information on the meaning, ramifications, or recommendations on any other tests please visit: http://labtestsonline.org.

How can I contact someone if I have questions about my test results?

Any questions regarding significant findings or abnormal levels should be discussed with your doctor. Any other questions pertaining to your test results should be sent us via email. Click here to send us your questions or contact customer service at 1-800-929-2044.

Can I take the results to my doctor for a diagnosis?

Yes - the tests that you order are the same medically accepted lab tests ordered by physicians, and your doctor will be able to discuss them with you. Your doctor will use these results in conjunction with your history and may even decide to order additional tests to confirm the results of any abnormalities.

How do I access my results online?

We now offer the ability for our customers to download their results directly online through our HealthCheckUSA.com web site. As mentioned in our privacy policy, this is a completely secure process and all results remain entirely confidential. We do not give access nor do we distribute any personal customer information to third parties whatsoever.

Simply order your test through normal process. Once ordering process is complete, the next screen will ask you for a unique username and password. This information will be processed immediately and your account will be activated. Please click here to order a test.

Results are typically available for viewing within 7 business days. (Depending on the type of result ordered, in most cases, results will be available sooner). To view your results, simply log onto HealthCheckUSA.com at your convenience and enter your username and password, and click Sign In.

What if I forget my password?

You can retrieve your password by clicking on Login on the home page. Under I am a Returning User, click on the I Forgot my Password link. Enter the email address you registered with and we will send you your password via email.

What is the proper use of HealthCheckUSA's drug screenings?

These drug tests are for screening purposes only. Positives have not been confirmed for legal use and specimens have not been collected under legal guidelines for secure collection, therefore results cannot be used for employment or other legal reasons. Although a negative result indicates no drugs were detected above the method's cutoff level, other methods may be used to detect lower levels of the drugs in the urine. Results can also be affected by the amount of urine excreted, weight or body type of person taking drug, acidity or alkalinity (pH) of urine, and frequency of drug taken. We offer the Drug Screen Panel.

As with all of our testing, results of the drug tests are entirely confidential and not shared with any third party and fully compliant with our privacy policy. Any questions please contact our customer service at (800) 929-2044.

Does my lab order expire?

The lab requisition form is good for six months from the date the order was placed. If your lab order expires, simply contact customer service for a new lab requisition form.

Is my order refundable?

Yes, we will gladly refund the monies used on an unused lab requisition form up until the expiration date of that lab requisition form (6 months).

DocTalk Questions

How do I know the doctor is qualified?

Every one of our DocTalk physicians is carefully screened through an extensive background check. This includes full verification of their medical training, specializations, licensures and certifications. In addition, we use ongoing monitoring tools that allow us to track complaints, potential quality concerns or other adverse events. This helps ensure that your DocTalk physician is not only qualified, but is also committed to handling your consultation in a thoughtful, respectful manner.

How do I know my privacy is protected?

Under the federal Health Insurance Portability and Accountability Act (HIPAA), we are required to maintain the privacy of your personal health information (PHI). Our employees, and those of companies that help us service your health screening, are required to comply with our requirement that they protect the confidentiality of your PHI. In the case of DocTalk, your consultation request means a specific physician will review your test results prior to a phone conversation with you. For full details on how HIPAA-compliance protects your privacy, go to www.healthcheckusa.com/HIPAA-Policy/46824/

What if I want a second opinion?

While DocTalk is intended to provide access to qualified physicians who can discuss your results, we understand there are occasions with another medical viewpoint can be helpful. Since your HealthCheckUSA test results are portable, you can print the results and take them to a face-to-face meeting with a doctor of your choosing.

Are some tests excluded from the DocTalk review process?

No. All tests can be included in the DocTalk review process.

Is there a limit to the number of tests that can be reviewed in a DocTalk call?

No. There isn't a limit to the number of tests that can be reviewed in a single DocTalk call. However, each call is scheduled for fifteen minutes, so it's possible time may not allow for all topics to be addressed.

Will my insurance cover a DocTalk consultation?

The DocTalk program through HealthCheckUSA does not accept insurance claims. However, many insurance plans will reimburse you through health savings accounts (HSA) or flexible spending accounts (FSA). Call your insurance company's toll-free number to find out in advance.

After I've completed a DocTalk call, do I receive a written summary of the conversation?

At this time, written summaries are not included as part of the DocTalk consultation.

How can I research the background of a doctor I would speak with on a DocTalk call?

When a call appointment is made, you will receive a confirmation email that will include the name of your DocTalk physician. To learn more about that doctor's specific background and training, simply go to the physician biographies section of the DocTalk home page.

How do I make a DocTalk appointment?

Simply call the HealthCheckUSA customer service line at 1-800-929-2044 to schedule your consultation appointment. For full details, go to our How It Works page.

How quickly can I expect to have a DocTalk conversation to go over my test results?

Typically, a DocTalk physician can be scheduled within 3-4 days to discuss your results in a phone consultation, which may last up to fifteen minutes.

What if I need to cancel my consultation?

If you need to cancel or reschedule your consultation, simply call our customer service line 1-800-929-2044 at least 72 hours in advance of your scheduled call. If you choose to cancel, we'll issue a refund for the amount of your DocTalk consultation. If you do not cancel or reschedule at least 72 hours in advance, you will still be charged for your consultation.

Satisfaction Guarantee
If for some reason you are not satisfied or in agreement with the results of your test and want a redraw, we will gladly order this for you within 15 days of your original draw date. If the results are dramatically different, then HealthCheckUSA will pay for the redraw; however, if the results are similar, within a 10% range of original, then we will expect you to pay for the redraw at the same price as the original.